Payment and Cancellations

Corporate client events

 Definition:

  • Events delivered exclusively to client employees and contractors
  • Delivered on client premises

 Payment:

  • If contract in place: due in full no later than 28 calendar days after the invoice date
  • If no contract in place: due in full at least 28 calendar days prior to event date

Cancellation by client:

Client cancellation with:

More than 28 calendar days notice prior to event date

Switch the booking to an alternative available date or

Refund minus an administration fee of 15% of the agreed price for the event will be invoiced

28 or fewer calendar days notice prior to the event date (including client non-attendance)The full agreed price for the event will be invoiced

Substitution of attendees is at the client’s discretion subject to notification to Work Wellness at least 3 working days prior to the event date.

Cancellation by Work Wellness:

Where Work Wellness need to cancel an event because of clinician / instructor sickness an alternative event can be diarised.

Public events

Definition:

  • Events available to any delegate meeting the attendance criteria including:
    • Private individuals
    • Corporate clients (e.g., who may have an insufficient number of delegates to justify an exclusive corporate client event)
  • Delivered on premises provided by Work Wellness

Payment:

  • Payment in full and in advance is required to secure attendance at the event.  Payment due date is included in the event details and is normally 28 calendar days prior to event date

Cancellation by client:

Client cancellation with:

More than 28 calendar days notice prior to event date

Switch the booking to an alternative available date or

Refund minus a £50 administration fee per booking

28 or fewer calendar days notice prior to event date (including client non-attendance)No refund

Cancellation by Work Wellness:

Where Work Wellness need to cancel an event because of:

  • Insufficient bookings
  • Cancellations by other delegates
  • Clinician / Instructor sickness

The booking may be switched to an alternative available event or Work Wellness will reimburse a full refund (no administration fee is applied). Work Wellness liability is limited to the amount of the payment. For this reason delegates are encouraged to not to book travel or accommodation more than two weeks prior to any event.

Registration Information:

Registration information, including directions to the event venue, will be sent to the delegate by email at least 7 days prior to the event.  Any delegate not receiving the registration information should contact us on 07795 214 663.

Your MHFA England accreditation lasts for 3 years following your last training course (not including refresher training).  To extend your accreditation, contact us to arrange